Refund & Return Policy

We want our customers to have a clear and straightforward shopping experience. Please review our refund and return policy before placing an order.

Returns

Due to the nature of vape products and for health and safety reasons, opened or used products cannot be returned. Eligible unopened and unused products must remain in their original packaging.

Please contact our customer support team before sending any product back. Returns sent without prior approval may not be accepted.

Damaged or Defective Products

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photos or videos when applicable.

Once the issue has been reviewed, we may offer a replacement, store credit, or refund when appropriate.

Refunds

Approved refunds will be issued to the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

Non-Returnable Items

We generally cannot accept returns for:

  • Opened or used vape products

  • Products damaged after delivery through misuse or improper storage

  • Items without their original packaging

  • Products returned without prior authorization

  • Clearance or final-sale items where clearly indicated

Incorrect Shipping Information

Customers are responsible for entering accurate shipping information during checkout. Refunds may not be available for orders delivered to an incorrectly entered address.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Contact Us

For questions regarding a return, damaged product, or refund, please contact us through our Contact Us page and include your order number so our support team can assist you.